SimplySendBD™ Service Terms and Conditions
The SimplySendBD™ Money Remittance Service is an MH Pillars Ltd. (“Payza”)-owned and Casada Technology Ltd.-operated product and is subject to the following terms and conditions:
The SimplySendBD™ Money Remittance Service
A Payza customer who uses SimplySendBD™ (the "Sender") may send a Money Remittance to a designated recipient (the "Recipient") located within Bangladesh over the Internet (the "Service") using funds originating from the Sender’s Payza e-wallet. Money Remittances will be deposited to the Recipient’s bank account located in Bangladesh. Money Remittances may be sent in any of the 21 currencies supported by Payza and are subject to Payza’s foreign currency exchange fee. Money Remittances will always be paid in Bangladesh Taka (BDT). Within 30 minutes of sending a Money Remittance larger than $15 USD, the Sender may request a cancelation the transaction without being subject to any financial penalties. Once the Money Remittance is completed by the Sender, the Money Remittance will arrive within the Recipient’s bank account within 4 business days. However, Money Remittances that exceed certain principal amounts may take longer or be subject to additional restrictions. Payza reserves the right to limit the principal amount of a Money Remittance, or to decline to accept or pay any Money Remittance that it or its agents determine in their sole discretion violates any applicable law or Payza policy. Please contact Payza’s local agent in Bangladesh, Casada Technology Customer Service
for current information regarding the conditions applicable to the SimplySendBD™ Money Remittance service. When required by applicable law, Money Remittances sent or received will be reported to governmental and/or legal authorities upon request. You will be required to provide Payza with certain information to allow us, among other things: to verify your identity; to receive appropriate authorization; and/or to complete the transaction. Please refer to Payza’s Complete Terms and Conditions
for information concerning Payza’s use of this and other personal information.
In consideration for the use of the Service, you agree to pay Payza a fee for each Money Remittance initiated by you at the applicable rate in effect:
For a remittance less than $500 USD, the rate of $5 USD applies.
For a remittance greater than $500 USD, the rate of $10 USD applies.
All remittances will be received in Bangladesh Taka (BDT). The Sender can complete a remittance transaction in one of the 21 currencies supported by Payza and will be charged the 2.5% foreign currency exchange rate over the wholesale exchange rate at which the currency was purchased by Payza. Wholesale exchange rates are adjusted regularly. Any refund, in the event of nonpayment, will be made at the wholesale exchange rate applied at the time of purchase.
Within 30 minutes of sending a Money Remittance, the Sender may cancel the transaction without being subject to any financial penalties. Thirty (30) minutes after a Money Remittance has been completed by the Sender, the Money Remittance is hereby considered delivered and is non-refundable.
Resolution of Disputes
Any dispute or claim arising from or relating to this Money Remittance that involves a claim by the Sender for less than $10,000 USD, exclusive of interest, arbitration fees and costs, shall be settled by Payza’s Resolution Center
Limitation of Liability
The Sender should always exercise caution when sending a Money Remittance to a Receiver they do not know. It is the sole responsibility of the Sender to ensure that the Recipient’s personal and banking information is accurate and verified.
In no event shall Payza be liable for damages for delay, non-delivery, nonpayment or underpayment of this Money Remittance, or any supplemental message, whether caused by negligence on the part of its employees or agents or otherwise. In no event will Payza be liable for any indirect, special, incidental or consequential damages. These conditions cannot be changed or supplemented orally.
Payza and its agents reserve the right to decline to send or refuse to pay any money remittance that either of them determine in their sole discretion violates any applicable law or Payza.com policy