Frequently Asked Questions

Here are some answers to questions you may have about Payza and SimplySendBD.

How do I send a money transfer using SimplySend BD?

Sending a remittance to a friend or family member in Bangladesh is easy with SimplySend BD! In order to send a money transfer, you will need to have an active Payza account and log in to the SimplySend BD website using the primary email address and password of your Payza account.

You can log in to SimplySendBD here: http://simplysendbd.payza.com/

Once you have logged in to the site, you will be able to send funds easily by following these steps.

  • Enter an amount to send and select either USD or CAD as your currency*.
  • Enter in the recipient's full name as well as their contact details. (Note that the mobile number is mandatory and the email address is optional).
  • If you are making a payment on behalf of someone else, enter their name in the "Make payment on behalf of" field (Optional).
  • Choose "Bank Transfer (electronic deposit into account)" as your "Delivery Method".
  • Enter your recipient's bank account number and select the bank name.
  • Select the District of the bank as well as the Branch Name.
  • If you plan on making payments to this recipient regularly, tick the "Save the recipient for future use" box (Optional).
  • Click on "Proceed to Confirmation".
  • Confirm transaction details and click on "Confirm and send payment".

*If you do not have an available USD or CAD balance , funds will be taken from the primary currency balance in your Payza account.

Why do I have to log in to the SimplySend BD website to send a money transfer?

In order to send a money transfer to someone in Bangladesh with SimplySend BD, you will need to log in to the SimplySend BD website with the primary email address and password for your Payza account: http://simplysendbd.payza.com/.

If you don't yet have a Payza account, you can get your free account here: https://secure.payza.com/signup.

Once logged in, you will be able to quickly and easily send your money transfer with just a few clicks of your mouse!

Who can use SimplySendBD?

Anyone with an active Payza account can use SimplySendBD to quickly and easily send a money transfer to anyone in Bangladesh with a valid bank account. If you do not yet have a Payza account, please visit the Payza website to get your free account: https://secure.payza.com/signup

Once you've completed the sign up process and validated your email address, simply visit the SimplySendBD website and enter the primary email address and password for your Payza account: http://simplysendbd.payza.com/

In order to use SimplySendBD to transfer funds, you will need to enter the mobile number and email address of the recipient of the funds as well as their banking details (bank name, bank account number and bank district).

Does my Payza account need to be verified before I can send a money transfer with SimplySendBD?

In order to send a money transfer with SimplySendBD, you will need to have an active Payza account. However, the account does not need to be verified. Payza members with an unverified Personal Starter or Personal Pro account will be able to send up to $1000 USD per transaction with SimplySendBD before verifying their account.

Members with an unverified Business account will need to verify their account before they can send a money transfer with SimplySendBD. All verified Payza members will be able to send up to $2000 USD per transaction and up to $5000 USD per month with SimplySendBD.

What information do I need to provide in order to send a money transfer with SimplySendBD?

In order to send a money transfer with SimplySendBD, you will need to enter the following information about the recipient of the funds:

-Full name
-Mobile number
-Email address (Optional)
-Bank account number
-Bank name
-Bank district
-Branch name

Is the SimplySendBD website available in Bangla?

At this time, the SimplySendBD website is available in English only. However, we are working on translating the entire website into Bangla to make the SimplySend process even easier for those Pazya members who choose SimplySendBD to transfer funds.

Which currencies can I use to send a money transfer with SimplySendBD?

When sending a money transfer with SimplySendBD, you will be able to choose whether you would like to send your funds in USD or CAD. If you do not have an available balance in either CAD or USD in your Payza account but do have an available balance in another currency, we will convert your funds and send them in the currency of your choosing (USD or CAD). However, if you do not have any available balance in your Payza account you will need to log in to Payza and add funds to your Payza balance.

For instructions on how to add funds to your Payza account, please review to the following FAQ article: https://helpdesk.payza.com/index.php?/Knowledgebase/Article/View/457/67/how-can-i-add-funds-to-my-payza-account

Can I send a money transfer with SimplySendBD if I don’t have an available CAD or USD Payza balance?

If you have an available balance in your Payza account in a currency other than USD or CAD, we will convert the funds to either CAD or USD to complete your SimplySendBD transaction. However, if you do not have an available balance in your Payza account you will need to log in to Payza and add funds to your Payza balance.

For instructions on how to add funds to your Payza account, please review to the following FAQ article: https://helpdesk.payza.com/index.php?/Knowledgebase/Article/View/457/67/how-can-i-add-funds-to-my-payza-account

How much does it cost to send a money transfer with SimplySendBD?

Sending a money transfer to a friend or family member in Bangladesh is quick, easy and cost-effective with SimplySendBD! When you send $500 USD or less, a $5 USD fee will apply. If you send over $500 USD, there will be a fee of $10 applied to the transaction.

Will the recipient of my funds be charged when I send a money transfer through SimplySendBD?

When you send a money transfer with SimplySendBD, we will never apply a receiving fee for the recipient of the funds. However, we will apply a fee to the Payza member who sends the funds. When you send $500 USD or less, a $5 USD fee will apply. If you send over $500 USD, there will be a fee of $10 USD applied to the transaction.

Will the recipient of my funds be charged when I send a money transfer through SimplySendBD?

the recipient of the funds. However, we will apply a fee to the Payza member who sends the funds. When you send $500 USD or less, a $5 USD fee will apply. If you send over $500 USD, there will be a fee of $10 USD applied to the transaction.

Can I use SimplySendBD to send money transfers anywhere other than Bangladesh?

Currently, SimplySendBD can only be used to send money transfers to individuals in Bangladesh. However, we may implement this service in other countries around the world so stay tuned for more SimplySendBD features in the future!

Why do I have to enter a mobile number when I send a money transfer with SimplySendBD?

When sending a money transfer with SimplySendBD, you will be asked to enter the mobile number of the recipient of your funds. Once your transaction has been completed, your recipient will receive an SMS confirming that funds have been sent to their bank account. This way they can rest easy knowing that the transaction was successful and that the funds are on their way!

What does "make payment on behalf of" mean and what do I need to enter?

If you are sending a money transfer on behalf of someone else, you will have the option of entering their name when filling in the recipient information for your transaction. This way the recipient of the funds will know that the funds are being sent from the right person.

If you are not sending funds on behalf of someone, simply leave this field empty and fill in the rest of the required information.

What should I choose as my "Delivery Method" when I send a money transfer?

When sending a money transfer with SimplySendBD, you will be asked to choose a "Delivery Method". The delivery method chosen will indicate how the recipient will receive their funds. For the time being, the only available delivery method is the “Bank transfer (electronic deposit into account)” option. With this delivery method, recipients will receive their funds directly in their bank account. The Payza member who is sending the funds will be required to enter the recipient’s banking details, email address (optional) and mobile phone number.

In the future, we expect to have the Cash Pickup and Mobile Transfer delivery methods available to all SimplySendBD users. Stay tuned for updates and new features!

What should I choose as my “Delivery Method” when I send a money transfer?

When sending a money transfer with SimplySendBD, you will be asked to choose a "Delivery Method". The delivery method chosen will indicate how the recipient will receive their funds. For the time being, the only available delivery method is the “Bank transfer (electronic deposit into account)” option. With this delivery method, recipients will receive their funds directly in their bank account. The Payza member who is sending the funds will be required to enter the recipient's banking details, email address (optional) and mobile phone number.

In the future, we expect to have the Cash Pickup and Mobile Transfer delivery methods available to all SimplySendBD users. Stay tuned for updates and new features!

How do I know that my SimplySendBD transaction was successful?

Once your SimplySendBD money transfer has completed, you will be able to view the transaction from the SimplySendBD website by clicking on "Show Transaction History". The transaction will also appear in the "History" section of your Payza account as a transfer sent to simplysend@payza.com.

How long will it take for the recipient to receive my money transfer?

When you send a money transfer with SimplySendBD, your recipient should receive the funds in their bank account in 4-5 business days. However, if your recipient’s bank account is with Bangladesh Krishi Bank or Rupali Bank Limited, they will receive their funds in 10-12 business days.

Will I be charged a currency conversion fee when I send a money transfer with SimplySendBD?

When sending a money transfer with SimplySendBD, a currency conversion fee of 2.5% will be applied to convert the funds to BDT. This is the same currency conversion fee which is applied when funds are converted within Payza.

There is also a flat rate fee applied when money transfers are sent with SimplySendBD. For amounts of $500 USD or less, a $5 USD fee will apply. For amounts over $500 USD, a fee of $10 USD will be applied to the transaction. However, we will never apply a receiving fee for the recipient of the funds.

What is SimplySendBD?

SimplySendBD is a quick, convenient and secure way to send a remittance to friends and family members in Bangladesh. All active Payza members will have access to the service and recipients of the funds need only a mobile number and valid bank account. SimplySendBD allows Payza members to send a money transfer directly to their friend or family member's bank account in Bangladesh.

How does the Mobile Transfer delivery method work?

Payza members will soon be able to send a money transfer to their recipient's mobile phone with SimplySendBD! Once the "Mobile Transfer" option is available as a delivery method, the funds sent will be added to the recipient's mobile balance. This delivery method will provide SimplySendBD users to top up a friend or family member's mobile balance quickly and easily.

This delivery method is not yet available but it will be soon! Please stay tuned for all SimplySendBD updates.

How does the Cash Pickup delivery method work?

Recipients of funds sent through SimplySendBD will soon be able to pick up cash from a designated SimplySendBD kiosk. Once the “Cash Pickup” option is available as a delivery method, funds sent with this option will be sent to a specific SimplySendBD kiosk where they can be claimed by the recipient of the funds. This way, SimplySendBD recipients can get their cash quickly without having a bank account!

This delivery method is not yet available but it will be soon! Please stay tuned for all SimplySendBD updates.

How do I view my Payza account balance from the SimplySendBD website?

Once you begin a SimplySendBD transaction, your Payza account balance will be displayed. This way, Payza members can ensure they have sufficient funds to cover the cost of their money transfer with SimplySendBD. Payza members will also be able to view their available account balance in their Payza account from the "Home Page".

If you need to add more funds to your Payza balance to cover the cost of your SimplySendBD money transfer, you can do so by clicking on the "Add Funds" tab in your Payza account.

Where can I find the Terms and Conditions for SimplySendBD?

The Terms and Conditions for SimplySendBD can be found at the following URL: http://simplysendbd.payza.com/terms

How much can I send with SimplySendBD?

The amount you can send with SimplySendBD will depend on the type and verification status of your Payza account. Members with a verified Payza account will be able to send up to $2000 USD per transaction and up to $5000 USD per month with SimplySendBD. Unverified Personal Starter or Personal Pro account holders will only be able to send up to $1000 USD in total. In order to send more, these members will need to verify their Payza account. Similarly, members with an unverified Business account will need to become verified before they can send with SimplySendBD.

Please note that the limits of $2000 USD per transaction and $5000 USD per month are set by the Central Bank of Bangladesh.

Does Payza own SimplySendBD?

SimplySendBD is a money remittance service which is owned by Payza and operated by Casada Technology Ltd. Anyone with an active Payza account can use the SimplySendBD platform to send money transfers to friends and family members in Bangladesh. SimplySendBD makes it easy to make remittances as the funds will be deposited directly into the bank account of the recipient in Bangladesh.

For more information regarding the relationship between SimplySendBD and Payza, please review the Terms and Conditions for SimplySendBD: http://simplysendbd.payza.com/terms

SimplySendBD requires a free Payza account